Last updated: 3/21/2026
Information We Collect
We collect the following types of information:
- Account information (name, email, company)
- Billing information (processed securely via Stripe)
- Usage data (instance metrics, bandwidth, storage)
- Technical data (IP addresses, browser type, device information)
- Support communications (tickets, chat messages)
How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our hosting services
- Process payments and send billing notifications
- Provide customer support and respond to inquiries
- Monitor and ensure the security of our platform
- Send important service updates and announcements
Data Storage and Security
We take data security seriously:
- All data is encrypted at rest and in transit
- We use industry-standard security measures to protect your data
- Data is stored in the region you select for your account
- Regular security audits are performed on our infrastructure
Data Sharing
We do not sell your personal information. We only share data with trusted service providers necessary to operate our platform (e.g., payment processing via Stripe, email delivery).
Your Rights
You have the right to:
- Access and export your personal data
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of non-essential communications
Cookies
We use essential cookies to provide our service and optional analytics cookies to improve the experience. You can manage cookie preferences in your browser settings.
Data Retention
We retain your data for as long as your account is active. After account deletion, data is permanently removed within 30 days, except where required by law.
Contact Us
If you have questions about this Privacy Policy, please contact us via support ticket or email.